Exchanges/Returns:   We DO NOT ISSUE CASH REFUNDS! EXCHANGES ONLY or STORE CREDIT will be issued. This policy helps keep our prices low and prevents fraudulent claims. Please follow these guidelines below for returns.

1.       If there is a problem with your order, you must first get a return conformation number within 24 HOURS OF ARRIVAL OF YOUR ITEM, from Keepsake Cuties.

2.       The item being returned must be postmarked within 2 days of receiving the return conformation number.

3.       Buyer is responsible for all return shipping charges.

4.       We will charge a 20% restocking fee on all returned items or exchanges.

5.       The item must be returned to us in the original new condition it was sent, with tags attached and in the same packaging.

6.       WE DO NOT ISSUE REFUNDS or STORE CREDIT ON SHIPPING COST.

7.       We will notify you of the store credit you will receive, after we inspect the item.

8.       All Exchanges and Store Credit must be used or completed within 30 days of the original returned item purchased.

9.       If you received “Free Shipping and Handling” and want to return an item, you will be billed for the original shipping cost to us and it will be taken out of your store credit. (The free shipping and handling is only “Free” if you are keeping the  original item.)

10.    Headpieces, tiaras, and undergarments may not be returned.

11.    Clearance items, discontinued, sale items and Deals of the Day are deemed final sales, and can’t be returned.

12.    Any questions about this policy, please email us: keepsakecuties@yahoo.com

Your satisfaction is our priority! We want to make every purchase a good experience with Keepsake Cuties.

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