Listed below are several question we have been asked. Hopefully this will answer some of your questions. If not please email us your questions or call us.
keepsakecuties@yahoo.com or 208-238-2434
Where is your retail store front located? TOP
We are located at:
Pine Ridge Mall #1101
4155 Yellowstone Hwy.
Chubbuck, Idaho 83202
208-238-2434
What are your customer service hours? TOP
We can be reached by email or phone and we will respond within 24 hours, or sooner.
Email: keepsakecuties@yahoo.com
Phone: 208-238-2434
Our retail business hours are from 9 a.m. til 9 p.m. MST Monday thru Saturday
Will I receive a tracking number? TOP
We usually ship USPS and while we can confirm our date of shipping and furnish a reference number, USPS does not provide a tracking number. This however, can be provided for an additional fee. Please contact us for details. What forms of payment do you accept? TOP
You can pay with PayPal, Credit Card - MC/Visa, Money Order, Cashier Check, Personal check with two phone numbers to reach you on it. Please remember, your purchase will only be shipped once the funds have cleared the bank. What size should I order? TOP
Please check with each item description. Some will have a size charts, while others will just tell you the size we have in stock. If the item is made in the USA, it usually fits our standard measurements or sizes. If the item is an import, they usually run small. The best way is to measure your child, Chest, Waist, arm hole, and of course the length, email us the item number and your childs measurements and we can tell you what your options are. Remember, children grow, so plan for proper sizing depending on the event date. Usually, go a size bigger when in doubt. It can always be altered. Will there be sales tax? TOP
Good question, the only time there is sales tax - is if you live in Idaho which will be 6% of the purchase price. How do I return an item? TOP
Please refer to our Exchange/Return policy. This can be found on the left hand side of the home page. Do you offer Free Shipping? TOP
Yes, we do on orders over $150.00. However, if the item is returned we may charge you the shipping cost. See our Return policy for more details.
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